customer service

How Twitter Helped Fly My Family Home

Social Media: “It’s just a channel”

The LinkedIn IPO and the Social Media State of the Union

If you want to win in business, answer the phone.

Why Social Commerce is my ONLY real prediction for 2011

Will 2011 be the year the RIAA "gets it?"

Will 2011 be the year the RIAA “gets it?”

The Power to Spread Awareness, The Smarts to be Accessible

Mind The Gap – Beware of Social Media Disconnect

Microsoft Office Rant…my apologies.