The Customer

The problem is EdgeRank – in a way Mark Cuban is right

How well do you know your business?

Identity Factors into Everything from Business to Personal Life to Social Media

The Prelude to Trust

After asking why, ask who cares…?

Listening – Step 2: Listen with purpose

Listening – Step 1: Build a listening engine.

Conversations are happening…whether or not you listen or participate

Who Am I: A Social Media Consultant Or A Social Media User?

Selling has no place in Social Media