A Day in the Life

A word I like

But that’s just how it is

Swing and a miss

Human-to-Human

Building A Social Business – Understanding the Intersection of Culture Technology and Process – SMSS 2014 Las Vegas

Incorporating Customer Service Into Your Social Strategy – SMSS 2014 – Las Vegas

There’s been a slight change of plans.

Just think how different it could’ve been

Taking Matters Into Your Own Hands

The power of one step