customer service

The Thankless Job

Connecting with Phans: How Philadelphia’s Team use PR and Social Media

BREAKING NEWS: Air Travel is about to improve dramatically.

A Living Social Media Case Study–US Airways–Are they listening? Part II

A Living Social Media Case Study – US Airways – Are they listening?

Why Lala's demise upsets me

Why Lala’s demise upsets me

Customer Service with Apple

The Absolute BEST customer service ideas EVER.

Setting Expectations: An Amtrak experience