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The JGibbard Archive
A Collection of Contributions to the Internet since 2008
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The JGibbard Archive
A Collection of Contributions to the Internet since 2008
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The Customer
Customer Service with Apple
The Absolute BEST customer service ideas EVER.
Customer Loyalty, looking for the “Why?”
Setting Expectations: An Amtrak experience
My Favorite Caffeine Pushers
Why the biggest mistake you can make in customer service is uncertainty.
A Great Customer Service Experience
Hoping for the demise of automated voices in customer service…
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